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Veritape blog

  • Taking customer data (including card payments) by DTMF

    Using CallGuard, you should take as much sensitive customer data as possible via DTMF. What is DTMF? Is it widespread? DTMF stands for “Dual Tone, Multi-Frequency”. It’s a universal standard for sending digits (and some other characters) over the phone.  DTMF is built into every modern telephone - home, office or mobile. Why take sensitive data from customers [...] More >

  • Meeting the requirements of Visa’s Technology Innovation Program (TIP) in call centres

    Visa Europe has been operating a Technology Innovation Program (TIP) since April 2011. The TIP is designed to reduce compliance assessment requirements for merchants processing most of their transactions through EMV (”chip and pin”). As of 01 October 2012, the TIP will be active in the USA (PDF). To qualify, merchants in the USA need to meet these [...] More >

  • Five ways to make call recordings PCI DSS compliant

    PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant. There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...] More >

  • Five urban legends about PCI DSS and call recording

    As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike. One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...] More >

  • PCI DSS + call recording - key facts in plain English

    The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent. The end customer, for whom the guidelines have been introduced, appears to being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, it is becoming a [...] More >

  • A big well done to CPM

    Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete PCI DSS compliance has enabled CPM to enhance its existing service provision and offer prospective new clients the use of a fully accredited and secure PCI environment. Follow [...] More >

  • What does CallGuard have in common with jellyfish and coloured stones?

    They all use types of filter. Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005 Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter Wimbledon Net Mix: quietens the “grunt” - http://www.bbc.co.uk/5live/wimbledon/netmix CallGuard Filter: stops your credit card data being stored in call recordings - http://www.callguard.co/callguard More >

  • Is Netflix’s headache just the tip of an iceberg?

    Netflix has recently sacked a call centre employee for stealing credit card numbers from customers. US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007  (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...] More >

  • Solidly secure. Two words that Sony’s CISO may be dreaming of…..

    Even big players like Sony can trip up. You can’t miss the news that more than 100 million Sony customers who played games on its Online Entertainment have had their personal details stolen by hackers; allegedly this includes more than 12,000 credit and debit card numbers. In a case of the stable door closing after [...] More >

  • CallGuard well received at Vendorcom’s Breakfast Briefing

    12th April - Cameron Ross presented an overview of CallGuard at Vendorcom’s PCI and Payment Security Retailer Breakfast Briefing on call recording. CallGuard is the proven, easy-to-implement answer to making any call recording system comprehensively PCI DSS compliant. Contact Veritape for a copy of Cameron’s presentation. Joined by Nick Heape from Visa Europe and Paul [...] More >
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