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Meeting the requirements of Visa’s Technology Innovation Program (TIP) in call centres
Visa Europe has been operating a Technology Innovation Program (TIP) since April 2011. The TIP is designed to reduce compliance assessment requirements for merchants processing most of their transactions through EMV (”chip and pin”).
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As of 01 October 2012, the TIP will be active in the USA (PDF). To qualify, merchants in the USA need to meet these [...]
Five ways to make call recordings PCI DSS compliant
PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant.
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There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...]
Five urban legends about PCI DSS and call recording
As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike.
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One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...]
PCI DSS + call recording - key facts in plain English
The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent.
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The end customer, for whom the guidelines have been introduced, appears to being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, it is becoming a [...]
A big well done to CPM
Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete PCI DSS compliance has enabled CPM to enhance its existing service provision and offer prospective new clients the use of a fully accredited and secure PCI environment. Follow [...]
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What does CallGuard have in common with jellyfish and coloured stones?
They all use types of filter.
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Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005
Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter
Wimbledon Net Mix: quietens the “grunt” - http://www.bbc.co.uk/5live/wimbledon/netmix
CallGuard Filter: stops your credit card data being stored in call recordings - http://www.callguard.co/callguard
CallGuard well received at Vendorcom’s Breakfast Briefing
12th April - Cameron Ross presented an overview of CallGuard at Vendorcom’s PCI and Payment Security Retailer Breakfast Briefing on call recording. CallGuard is the proven, easy-to-implement answer to making any call recording system comprehensively PCI DSS compliant. Contact Veritape for a copy of Cameron’s presentation.
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Joined by Nick Heape from Visa Europe and Paul [...]
PCI SSC issues new guidance on payment card data and call recording
18 March 2011
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The information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded.
Nadeem Hussain, Veritape’s Business Development Director says “Since [...]
Looking to achieve PCI DSS compliance for call recording in your contact centre?
Protecting card payment data in a complex contact centre environment has always presented a challenge for PCI DSS compliance.
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If you are looking to achieve PCI DSS compliance for your call recording but aren’t sure where to start, please contact us and ask for our guide to the options available called ‘PCI compliance options for [...]
Protecting cardholder data in a complex contact centre environment
Recently Veritape exhibited at the PCI London conference in (wait for it….) London. Cameron Ross, Veritape’s Managing Director, gave an educational presentation with Neira Jones. Neira is the Head of Payment Security for Barclaycard, and has recently been voted as one of the Top 10 most influential Information Security people in [...]
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