PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant.
There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...]

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As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike.
One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...]

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The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent.
The end customer, for whom the guidelines have been introduced, appears to being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, it is becoming a [...]

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Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete PCI DSS compliance has enabled CPM to enhance its existing service provision and offer prospective new clients the use of a fully accredited and secure PCI environment. Follow [...]

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They all use types of filter.
Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005
Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter
Wimbledon Net Mix: quietens the “grunt” - http://www.bbc.co.uk/5live/wimbledon/netmix
CallGuard Filter: stops your credit card data being stored in call recordings - http://www.callguard.co/callguard

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Netflix has recently sacked a call centre employee for stealing credit card numbers from customers.
US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007  (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...]

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Even big players like Sony can trip up. You can’t miss the news that more than 100 million Sony customers who played games on its Online Entertainment have had their personal details stolen by hackers; allegedly this includes more than 12,000 credit and debit card numbers. In a case of the stable door closing after [...]

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12th April - Cameron Ross presented an overview of CallGuard at Vendorcom’s PCI and Payment Security Retailer Breakfast Briefing on call recording. CallGuard is the proven, easy-to-implement answer to making any call recording system comprehensively PCI DSS compliant. Contact Veritape for a copy of Cameron’s presentation.
Joined by Nick Heape from Visa Europe and Paul [...]

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Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas.
One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...]

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Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field.
Cameron’s presentation was designed to generate discussion around [...]

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